Pointer Systems
Call Center Implementation and Consulting
Services
Products
Pointer Systems is proud to offer a wealth of knowledge and expertise in Nortel's Symposium family of call center products. Our training and experience spans the following Nortel and Intel/Dialogic products:
Symposium Call Center Server 4.2 and 5.0
Symposium Express Call Center 4.2
Symposium Web Client
Symposium Agent 2.3
Nortel TAPI Service Provider 2.3 and 3.0
Graphical Real-Time Display client
Periphonics MPS100/500 IVR platform
Symposium Integration Services: HDX, Meridian Mail/Access Link, CallPilot
Intel/Dialogic CTConnect/Netmerge CTI platform
Services
Pointer Systems recognizes that call center technologies are complex. We are committed to ensuring your success by making our services available to assist you in every aspect of your call center project. We can structure projects in many ways in order to best meet your needs:
Turn-key call center solutions: You provide the PBX and the software, and we will do the rest
Time-and-Materials: We can assist you or your technicians on an hourly rate, either remotely or on-site
Support: Let us help your customers with their post-cutover Symposium needs
Training: We can provide custom-tailored training sessions in Symposium system administration, client usage, and real-time/historical reporting
Custom Development: Talk to us about the possibilities- screen pops, advanced call control, and call routing based on data collected from your IVR or relational database are just a few of the integrations we have done in the past
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